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ALTERNATIVE DISPUTE RESOLUTION

In the event of a consumer dispute, the consumer may resort to a Consumer Dispute Resolution Organisation:

CNIACC – Portuguese National Centre for Information and Arbitration of Consumer Conflicts
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
https://www.cniacc.pt/

CIMAAL – Information, Mediation and Arbitration Centre for Consumer Disputes in the Algarve
Edifício Ninho de Empresas - Estrada da Penha 8005-131 Faro
www.consumidoronline.pt

Consumer Dispute Arbitration Centre of the District of Coimbra
 Av. Fernão Magalhães, n.º 240, 1º 3000-172 Coimbra
www.centrodearbitragemdecoimbra.com

Lisbon Consumer Dispute Arbitration CentreRua dos Douradores, 116, 2º 1100-207 Lisbon
www.centroarbitragemlisboa.pt

Contracts concluded in the Autonomous Region of MadeiraRua da Figueira Preta, n.º 10, 3.º andar 9050-014 Funchal
centroarbitragem.sras@gov-madeira.pt

Porto Consumer Information and Arbitration Centre
Rua Damião de Góis, 31 – Loja 6 4050-225 Porto
www.cicap.pt

Vale do Ave Consumer Dispute Arbitration Centre
Rua Capitão Alfredo Guimarães, n.º 1 4800-019 Guimarães
www.triave.pt

Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)
BRAGA: Rua D Afonso Henriques, nº 1 (Edifício Junta de Freguesia da Sé) 4700 - 030 Braga
VIANA DO CASTELO: Av Rocha Paris, nº 103 (Edifício Vila Rosa) 4900 - 394 Viana do Castelo
www.ciab.pt

In the event of an online consumer dispute, the consumer may resort to an online dispute resolution (ODR) system, the ODR Platform, which is authorised to resolve disputes relating to contractual obligations resulting from online sales or service contracts.

Access the Electronic Alternative Dispute Resolution Platform for online sales or service contracts here.

For Complaints and Claims – hello@rarus.com.pt