1. WILL I RECEIVE THE SAME ITEM I SEE IN THE PHOTO?
The photographs are taken in high definition in order to show each product in detail. You may find differences in products where the raw material itself and its manufacturing process influence the end result. The position of the print can vary within the same range in the case of bikinis and printed garments. The image is true to the actual product.
2. COULD THE DELIVERY OF MY ORDER BE DELAYED?
The RARUS team, as well as the carrier, work every day to meet delivery deadlines, although in launch periods there may be some delays due to the volume of orders. Thank you for your understanding. For more information, please contact our Customer Support at info@rarusshop.com
3. CAN I CHANGE MY ADDRESS AFTER PURCHASE?
You can change your address by contacting our carrier (viadirecta - 218 112800), giving the order number and requesting a change. This request should be made as soon as possible.
4. I chose to pay by Multibanco (ATM) reference number. I forgot to pay by 11:59pm on the day I placed the order. What happens now?
Your order has been cancelled so your items have been returned to stock. Please place your order again.
5. WHERE CAN I BUY RARUS?
In Portugal you can only buy RARUS items in our store in Guimarães. Or online.
6. MY ORDER HASN'T ARRIVED YET. HOW CAN I FIND OUT WHERE IT IS?
As soon as your order leaves our warehouse, RARUS will send you an e-mail with the tracking number (check that the e-mail is not in your SPAM folder). Always keep your phone handy as VIADIRECTA's couriers will always call you as soon as they are on their way or at your door. If no one is home, you can arrange a new delivery with them by calling 218 112800.
7. HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
Most of our orders take between 1 and 3 working days to arrive in mainland Portugal. To the islands, orders can take between 3 and 5 days.
8. Can I return the item I bought?
We accept returns in exchange for vouchers, which are valid for up to 1 year. Postage is at the customer's expense. We do not give cash refunds. The deadline for returns is 14 days after receiving the order.
To return your order, please contact us by e-mail: info@rarusshop.com, or on social media. Always include your order number.
9. DEFECTS
If an item you bought in the physical store or online store is defective in any way, we apologise in advance.
10. WASHING AND USAGE INSTRUCTIONS
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BIKINIS, SWIMSUITS
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