ALTERNATIVE DISPUTE RESOLUTION
In the event of a consumer dispute, the consumer may resort to a Consumer Dispute Resolution Organisation:
CNIACC – Portuguese National Centre for Information and Arbitration of Consumer Conflicts
Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
CIMAAL – Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve
Business Incubator Building - Estrada da Penha 8005-131 Faro
www.consumidoronline.pt
Consumer Dispute Arbitration Center of the District of Coimbra Av. Fernão Magalhães, n.º 240, 1º 3000-172 Coimbra
www.centrodearbitragemdecoimbra.com
Lisbon Consumer Dispute Arbitration Center Rua dos Douradores, 116, 2º 1100-207 Lisboa
www.centroarbitragemlisboa.pt
Contracts concluded in the Autonomous Region of Madeira Rua da Figueira Preta, n.º 10, 3.º andar 9050-014 Funchal
centroarbitragem.sras@gov-madeira.pt
Porto Consumer Information and Arbitration Center
Rua Damião de Góis, 31 – Loja 6 4050-225 Porto
www.cicap.pt
Vale do Ave Consumer Dispute Arbitration Center
Rua Capitão Alfredo Guimarães, n.º 1 4800-019 Guimarães
www.triave.pt
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
BRAGA: Rua D Afonso Henriques, nº 1 (Edifício Junta de Freguesia da Sé) 4700 - 030 Braga
VIANA DO CASTELO: Av Rocha Paris, nº 103 (Edifício Vila Rosa) 4900 - 394 Viana do Castelo
www.ciab.pt
In the event of an online consumer dispute, the consumer may resort to an online dispute resolution (ODR) system, the ODR Platform, which is authorized to resolve disputes related to contractual obligations arising from online sales or service contracts.
Access the Alternative Dispute Resolution Platform for online sales or service contracts here.
For Complaints and Claims – hello@rarus.com.pt
