If your order hasn’t been processed yet, we might be able to update your details. However, since orders are automatically handled by our warehouse system,we can’t guarantee any changes will be possible.
If you need to make a correction, please contact usas soon as possible at hello@rarusshop.com with your order number and the correct information.

Once your order is placed, you’ll receive a confirmation email within 24 hours. If you don’t see it, please check your spam or junk folder.
We’ll send a second email with your tracking number once your order has been dispatched.If your order is shipped via GLS, you’ll also receive an email directly from the carrier the day before delivery, with more details about the estimated delivery and, if available in your area, the option to redirect to a Parcel Shop.

• Portugal and mainland Spain: approx. 2 business days, unless the item is marked as pre-order
• Portuguese islands: up to 5 business days
• Spanish islands: up to 10 business days
• International orders:

Orders are dispatched on business days only. Orders placed during weekends or public holidays will be processed on the next working day.

If you have any questions, feel free to contact us at hello@rarusshop.com

Orders are shipped from Portugal (within the EU), sono customs or import duties apply for EU countries.
For non-EU countries, local import duties and taxes may apply depending on your country's regulations. We recommend checking with your local customs office before placing an order.

Our delivery service doesnot require a signature, so if no one is home and the driver deems it safe, the parcel may be left at your address.
Please check with your household, mailbox, building manager or neighbours who might have accepted it on your behalf.
If you still can't find it, send us an email at hello@rarusshop.com and we’ll investigate further with the courier.

Yes!
You can collect your order directly from our store:
Rarus – Av. Dom João IV, 578, Guimarães, Portugal

Additionally, if your order is shipped via GLS, you may choose to redirect the delivery to a Parcel Shop (pickup point), if available in your area.
You’ll be given this option in the GLS email sent the day before delivery — simply follow the instructions to select a new delivery location.

Shipping costs are calculated at checkout. You’ll see the final amount before completing your order.

Orders are handled automatically by our system, so we can’t guarantee changes. However, if the order hasn’t been packed yet, we’ll do our best to help.
Please contact us as soon as possible at hello@rarusshop.com with your order number and the requested change.

Once placed,orders cannot be cancelled. However, you’re welcome to return the item(s) once you’ve received them, as long as they meet our return criteria.

Check your spam or junk folder. If it’s not there, you may have entered the wrong email address.
Send us a message at hello@rarusshop.com with your full name and (if possible) your order number, and we’ll resend the confirmation to the correct address.

We’re sorry for the inconvenience. Please email us at hello@rarusshop.com with your order number so we can look into it right away.

Double-check your order confirmation. If you received the wrong item or size, send us an email at hello@rarusshop.com with your order number and a photo of what you received.

We’re really sorry to hear that. Please send us an email at hello@rarusshop.com with your order number and clear photos of the issue, and we’ll get it sorted as quickly as possible.

You can return items within 14 days of delivery for a refund or store credit.
All items must be returned in their original condition, with all tags and packaging intact, and no signs of wear, stains, perfumes, or alterations.

Please refer to our Returns Policy page for more information.

You can track the delivery of your return using your tracking number— we always recommend returning with tracking.
Once we receive your parcel, please allow a few days for us to process the return.
You’ll receive an email once the return has been handled, or you may see the refund directly on your original payment method shortly afterward.

Yes, we do!
As long as your return meets our conditions, your refund will be issued back to the original payment method used.

Para garantir a durabilidade e a boa conservação dos nossos artigos, recomenda-se seguir cuidadosamente as instruções abaixo:

• Lavar à mão, com água fria corrente, removendo todos os resíduos de cloro e sal;
• Utilizar sabão neutro e não usar detergentes agressivos;
• Não deixar de molho;
• Lavar separadamente peças com cores ou texturas diferentes;
• Evitar o contacto com superfícies rugosas, pois podem danificar a malha;
• Espremer suavemente, sem torcer;
• Não utilizar máquina de lavar, secar ou lavagem a seco;
• Nunca passar a ferro;
• Secar à sombra, em local ventilado;
• Evitar o contacto direto com solventes, cosméticos, protetores solares e outros produtos químicos;

⚠️ Atenção ao uso em piscinas:

A lycra exposta a elevadas concentrações de cloro pode sofrer alterações de cor. Recomendamos passar a peça por água doce imediatamente após o uso em piscina.

⚠️ Peças brancas:

É normal que peças brancas amarelem ligeiramente com o uso e o tempo. O contacto com protetores solares pode acentuar esse amarelamento.
Pedimos especial cuidado na aplicação de protetores, evitando o contacto direto ou próximo com o biquíni.
Não nos responsabilizamos por alterações na cor de peças brancas devido ao uso.